FAQ

Creating an account at Uptown Aces Casino is quick and straightforward. Visit our website and click the 'Sign Up' or 'Register' button at the top of the page. You'll need to provide some basic information including your name, email address, preferred username, and password. You'll also need to confirm you're of legal gambling age and accept our terms and conditions.After submitting your registration form, you may need to verify your email address by clicking a link sent to your inbox. Once verified, your account is active and ready to use. The entire process typically takes less than five minutes.For security purposes, you may be asked to verify your identity before making your first withdrawal. This is standard procedure in the online casino industry and helps protect both you and the casino from fraud.

Uptown Aces Casino offers a wide variety of payment options to accommodate players from different regions. We accept major credit cards including Visa, MasterCard, and American Express. For those who prefer e-wallets, we support Neteller, Skrill, and MyPayLinQ.Cryptocurrency enthusiasts can use Bitcoin (BTC), Bitcoin Cash (BCH), and Litecoin (LTC) for both deposits and withdrawals. We also accept traditional banking methods such as EcoCard, Click2Pay, Neosurf, Ez Voucher, Pasteandpay, UseMyBank, echeck, and iDeal.Deposits are processed instantly for most payment methods, allowing you to start playing right away. Our cashier supports multiple currencies including USD, EUR, Bitcoin, Bitcoin Cash, and Litecoin to provide maximum convenience for our international players.

Claiming our generous $8888 + 350 Free Spins welcome package is easy. This bonus is spread across your first six deposits, each with its own bonus code. For your first deposit, use code UPTOWN1ACES to receive a 250% match bonus up to $2500. The minimum qualifying deposit is $20, and this bonus comes with a 35x wagering requirement.To claim each subsequent part of the welcome package, use the codes UPTOWN2ACES through UPTOWN6ACES when making your deposits. Each code will unlock different bonus amounts and free spins allocations.Alternatively, if you prefer a lower playthrough requirement, you can use code 100ACES to receive a 100% match up to $100 with only a 15x wagering requirement. Cryptocurrency users can take advantage of our special 400% match bonus using code NEWLIGHTNING when depositing with Lightning Bitcoin.Remember that the main welcome package is valid only for Slots, Keno, and Scratch Cards. Always check the specific terms for each bonus before claiming.

Yes, Uptown Aces Casino regularly offers no deposit bonuses to new players. Our current standout offer is a $50 Free Chip available to new players from the USA and Canada using bonus code UPTOWN50FUN. This bonus comes with a 60x wagering requirement and a maximum cashout of $250. This offer expires on May 31, 2025.We also offer a $7 no deposit bonus with code UPTOWN7, which has a cashout cap of $180. For free spins enthusiasts, we have several options including 15 Free Spins on 'The Cash is Right' (code: CASH15FREE), 20 Free Spins on 'Big Cat Links' (code: BEAST20), and 100 Free Spins on Caesar's Empire (code: MY100FREESPINS).These no deposit offers allow you to experience our games without risking your own money. Keep in mind that most no deposit bonuses have specific terms including wagering requirements and maximum cashout limits. Always check the current promotions page for the latest offers and complete terms.

Withdrawals at Uptown Aces Casino are designed to be straightforward and secure. To request a withdrawal, log into your account, navigate to the Cashier section, and select the Withdrawal option. Choose your preferred withdrawal method from the available options, which include cryptocurrencies like Bitcoin, Bitcoin Cash, and Litecoin, as well as bank transfers and other electronic methods.Before your first withdrawal, you'll need to complete our verification process by providing identification documents. This is a standard security measure required by gambling regulations. Once verified, cryptocurrency withdrawals are typically processed within 24-48 hours, while other methods may take 3-7 business days.Withdrawal minimums and maximums vary by method, with cryptocurrencies generally offering higher limits and faster processing times. If you claimed a bonus, make sure you've met all wagering requirements before requesting a withdrawal to avoid complications.

Uptown Aces Casino offers multiple channels for customer support to ensure you can always reach us when needed. Our dedicated support team is available 24/7, 365 days a year to assist with any questions or concerns.For immediate assistance, you can contact us by phone at our regular number 1-657-208-5477 or toll-free at 1-888-492-9309 for US players. If you prefer written communication, email us at support@uptownaces.eu, and we'll respond promptly, typically within a few hours.We also offer live chat support directly on our website – simply click the chat icon visible on any page to connect with a support agent in real-time. Our support team is trained to handle inquiries regarding account issues, bonuses, deposits and withdrawals, game rules, and technical problems.For common questions, we recommend checking this FAQ section first, as you might find your answer immediately without having to contact support.